Your Privacy at jaya 9th — Our Commitment

Section 01

Data We Collect

jaya 9th collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browsing behaviour, and from third parties such as payment processors and identity verification services. The categories of personal data we collect are set out in the table below.

jaya 9th does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond what is strictly necessary for responsible gaming purposes), or biometric data for identification. Where KYC documents contain such information incidentally, it is not extracted, stored separately, or used for any purpose beyond identity and age verification.

Section 02

How We Use Your Data

jaya 9th uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The primary purposes for which we process personal data are outlined below.

• Account Management: To create, maintain, verify, and administer your jaya 9th player account, including identity verification (KYC), password resets, and account security monitoring.
• Service Delivery: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and other payment methods; to credit winnings; to apply bonuses; and to facilitate your participation in casino games, sports betting, colour prediction, bingo, and slots.
• Customer Support: To respond to your queries, complaints, and dispute escalations through live chat and email support — available 24 hours a day, 7 days a week.
• Security & Fraud Prevention: To detect, investigate, and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct using automated monitoring systems and manual review.
• Responsible Gaming Compliance: To enforce self-exclusion requests, deposit limits, session time-outs, and cool-off periods; to identify accounts exhibiting at-risk gambling behaviour; and to fulfil obligations under responsible gaming standards.
• Legal & Regulatory Obligations: To maintain records required for anti-money-laundering (AML) compliance, to respond to lawful requests from regulatory authorities or law enforcement, and to enforce our Terms & Conditions.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the jaya 9th platform, optimise game selection, enhance navigation, and develop new features for Bangladeshi players.
• Marketing Communications: To send promotional emails, bonus notifications, VIP tier updates, and seasonal offers (such as Eid, Pohela Boishakh, and Victory Day promotions) to players who have opted in to receive marketing communications. You may opt out at any time.
• Personalisation: To customise your platform experience based on your gaming preferences, VIP tier, and activity history — for example, surfacing cricket betting markets during the BPL or IPL season, or recommending slot games aligned with your play history.

jaya 9th does not use personal data for automated decision-making that produces legal or similarly significant effects on players, except in the context of fraud detection (where an automated flag always triggers a manual human review before account action is taken) and responsible gaming monitoring (where automated tools assist but do not replace human judgement).

Section 03

Legal Basis for Processing

Every instance of personal data processing by jaya 9th is grounded in one or more of the following legal bases. Processing without a valid legal basis does not occur on the jaya 9th platform.

1. Contractual Necessity: Processing required to perform our obligations under the agreement formed when you create a jaya 9th account — including account creation, game access, payment processing, and dispute resolution. Without this processing, jaya 9th cannot provide the services you have signed up for.
2. Legal Obligation: Processing required to comply with applicable legal obligations, including KYC and AML requirements, data retention mandates, and cooperation with lawful authority requests. jaya 9th cannot opt out of processing data where required by law.
3. Legitimate Interests: Processing carried out in the legitimate interests of jaya 9th or third parties, provided those interests are not overridden by your fundamental rights and freedoms. This covers fraud prevention, platform security, abuse detection, and improving service quality.
4. Consent: Processing based on your explicit, informed, freely given, and revocable consent. This applies primarily to marketing communications and to the placement of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Section 04

Data Sharing & Third Parties

jaya 9th shares personal data with third parties only where strictly necessary and under contractual obligations that require those third parties to process your data securely and solely for the purposes specified by jaya 9th. The categories of third parties with whom we may share data are as follows.

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to facilitate deposits and withdrawals in BDT. These providers receive only the minimum data necessary to authenticate and complete each transaction.
• Identity Verification Services: Third-party KYC and AML screening providers who assist jaya 9th in verifying player identities, confirming age (18+), and screening against sanctions or fraud watchlists. These providers operate under strict data processing agreements.
• Game Studios & Content Providers: Licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level data (such as player ID and stake amounts) for the purpose of delivering their games and verifying game outcomes. They do not receive your full personal profile.
• Analytics & Platform Technology Providers: Technology vendors who supply hosting infrastructure, fraud detection tools, live chat software, and platform analytics. These providers act as data processors under jaya 9th's instruction and may not use your data for their own purposes.
• Legal & Regulatory Authorities: Courts, law enforcement agencies, and regulatory bodies where jaya 9th is legally required or compelled to disclose data. jaya 9th will notify affected players of such disclosures where permitted by law.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of jaya 9th or its assets, your personal data may be transferred to the successor entity. You will be notified before your data becomes subject to a different privacy policy.

All third-party data processors engaged by jaya 9th are contractually required to implement appropriate technical and organisational security measures, process data only on jaya 9th's documented instructions, and notify jaya 9th without undue delay in the event of a data security incident. jaya 9th conducts periodic due diligence on third-party processors to verify ongoing compliance.

Section 05

Cookies & Tracking Technologies

jaya 9th uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to provide a functional, personalised, and secure platform experience. Cookies are small text files placed on your device when you visit jaya-9th.com. They enable jaya 9th to remember your session, preferences, and activity across visits.

You can manage non-essential cookies through your browser settings at any time. Most modern browsers allow you to block, delete, or receive warnings about cookies. Please note that disabling strictly necessary cookies will prevent you from accessing your jaya 9th account. Disabling functional cookies will mean that your preferences and settings are not saved between sessions.

jaya 9th does not use third-party advertising cookies or retargeting pixels. We do not share cookie data with advertising networks or data brokers. Our use of tracking technologies is limited to the operational, security, and analytics purposes described above.

Section 06

Data Security

jaya 9th implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Security is not an afterthought at jaya 9th — it is a foundational requirement built into every layer of our platform.

While jaya 9th takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You play an important role in protecting your own account by choosing a strong, unique password, not sharing your login credentials with anyone, and contacting us immediately at [email protected] if you suspect your account has been accessed without your authorisation.

Section 07

Data Retention

jaya 9th retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal retention obligations, and to resolve disputes or enforce agreements. The following retention periods apply as a general guide — specific regulatory or legal requirements may mandate longer retention in some cases.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data (which cannot identify any specific player) may be retained indefinitely for statistical and analytical purposes. If you request deletion of your account before a retention period expires, jaya 9th will cease active use of your data immediately and queue it for deletion at the end of the legally required retention window.

Section 08

Your Privacy Rights

jaya 9th respects your right to control your personal data. As a player, you hold the following rights with respect to your personal information held by jaya 9th. These rights are not absolute and are subject to legal obligations that may require jaya 9th to continue processing data notwithstanding a request from you.

To exercise any of the above rights, contact our support team at [email protected] with a clear description of your request and sufficient information to verify your identity (to prevent unauthorised access to your data). jaya 9th will acknowledge your request within 7 days and will respond substantively within 30 days. For complex or high-volume requests, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.

Section 09

Minors & Age Verification

As part of our Know Your Customer (KYC) process, every jaya 9th player is required to submit government-issued identification confirming their date of birth before any withdrawal is processed. Players who cannot demonstrate that they are 18 years of age or older will not be permitted to withdraw funds and will have their accounts closed. jaya 9th takes its age verification obligations seriously and invests in robust identity verification tooling to enforce this requirement consistently.

If you are a parent or guardian and believe your child has registered on jaya 9th without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly, close the account if the player is found to be under 18, and delete the associated personal data. We strongly encourage parents and guardians to use parental control software on shared devices to prevent access to gambling websites by minors.

jaya 9th does not direct marketing communications at minors and does not target advertising toward audiences that include individuals under 18. Our responsible gaming tools — including deposit limits, session time reminders, self-exclusion, and cool-off periods — are available to all adult players and are described in full on our Responsible Gaming page.

Section 10

Policy Updates & Contact

jaya 9th reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this policy, we will notify registered players via email to the address on their account and by posting a prominent notice on jaya-9th.com at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how jaya 9th protects your personal data. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms, to the extent permitted by applicable law.

For minor, non-material amendments (such as correcting typographical errors, clarifying existing language without substantive change, or updating contact information), jaya 9th may update the policy without advance notice, though the "Last Updated" date will always be revised to reflect the change.

We are committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response to a privacy query or rights request, you retain the right to escalate the matter to the appropriate data protection authority in your jurisdiction. jaya 9th will cooperate fully with any such authority in the course of an investigation.