Responsible Gaming
at jaya 9th

Section 01

Our Commitment to Responsible Gaming

At jaya 9th, responsible gaming is not a legal footnote — it is a core part of who we are as a platform built for Bangladeshi players. We believe that gambling should be an entertaining leisure activity, never a source of financial stress, relationship damage, or personal harm. Our responsible gaming framework is designed to keep the experience enjoyable and within healthy boundaries for every player, from Dhaka to Cox's Bazar.

jaya 9th operates on the principle that informed, empowered players make better decisions. That is why we invest in practical tools — deposit limits, session reminders, cool-off periods, and self-exclusion options — that put genuine control in the hands of the player. We also train our support team to recognise signs of problem gambling and to respond with empathy, speed, and actionable guidance rather than platitudes.

Gambling at jaya 9th should always be a choice made freely, within a budget you can genuinely afford to lose, and for entertainment rather than as a strategy to generate income or recover previous losses. If at any point gambling stops feeling like fun and starts feeling like a pressure or compulsion, jaya 9th's responsible gaming tools and support team are here to help — immediately and without judgement.

Section 02

Age Restriction — 18+ Only

jaya 9th is strictly an adult platform. Registration, deposits, and participation in any game or betting market on jaya 9th are prohibited for individuals under 18 years of age. This rule applies uniformly to all players, regardless of location within Bangladesh or the type of game being played.

As part of our Know Your Customer (KYC) process, every player must submit valid government-issued identification — such as a National ID card, passport, or driver's licence — confirming their date of birth before any withdrawal is processed. Accounts belonging to players who cannot verify they are 18 or older will be suspended and any balance will be frozen pending review.

We strongly encourage parents and guardians in Bangladesh to use parental control and internet filtering software on shared devices to prevent minors from accessing gambling websites. Tools such as Net Nanny, Qustodio, and built-in parental controls in Android and iOS devices can be configured to block gambling-related content at the device or network level.

If you believe your child or a minor in your household has accessed or registered on jaya 9th, please contact us immediately at [email protected]. We will investigate and respond promptly. The welfare of minors is a non-negotiable priority for jaya 9th.

Section 03

Responsible Gaming Tools

jaya 9th provides a suite of practical, player-controlled tools designed to help you maintain healthy boundaries around your gambling activity. All tools listed below are available to every registered player at no cost and can be activated through your account settings or by contacting our support team directly.

To activate any of these tools, log into your jaya 9th account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team at [email protected] and a team member will assist you in setting up the tool of your choice — typically within one business hour.

Section 04

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at jaya 9th. When you self-exclude, your account is fully suspended — deposits, gameplay, and withdrawals (of any pending balance) are all processed or blocked per the exclusion terms, and your account cannot be reactivated until the exclusion period expires. jaya 9th treats self-exclusion requests with the highest priority; they are processed within one hour of receipt during all operating hours.

To initiate self-exclusion, contact jaya 9th support at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion duration. You will receive a confirmation email within one hour once the exclusion has been applied to your account. During the exclusion period, any attempt to create a new account using the same identity, phone number, or payment details will be detected and blocked.

1. Contact Support: Email [email protected] with "Self-Exclusion Request" in the subject line. Include your registered username and desired exclusion duration (6 months, 1 year, 5 years, or permanent).
2. Identity Verification: Our team will verify your identity against the account details on file to ensure the request is authorised by the account holder.
3. Exclusion Applied: The self-exclusion is activated within one hour of a verified request. You will receive an email confirmation with the exclusion start date and end date (where applicable).
4. Pending Balance: Any withdrawable balance remaining in your account at the time of exclusion will be processed via your registered payment method (bKash, Nagad, Rocket, etc.) within 3–5 business days.
5. Marketing Stopped: All promotional communications are halted immediately and will not resume until the exclusion period has ended and you have actively chosen to re-engage with the platform.

Section 05

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. It often develops gradually, which makes early recognition especially important. jaya 9th wants every player in Bangladesh to be able to identify the warning signs in themselves or someone they care about, so that support can be accessed before the situation becomes serious.

The following behaviours and thought patterns are commonly associated with problem gambling. Recognising one or more of these in your own experience is not a cause for shame — it is important information that can help you make better decisions about your gambling activity going forward.

If you recognise several of these patterns in your own behaviour, we encourage you to use jaya 9th's responsible gaming tools immediately — starting with a cool-off period or self-exclusion — and to seek support from a qualified counsellor. You are not alone, and help is available. See the Support Resources section below for guidance on where to turn.

Section 06

Self-Assessment Questionnaire

The following questions are based on the widely used Problem Gambling Severity Index (PGSI). They are provided for self-reflection purposes only — they are not a clinical diagnosis. Read each question honestly and consider how frequently the described situation applies to your gambling over the past 12 months. If you answer "sometimes", "often", or "almost always" to three or more questions, we strongly recommend contacting jaya 9th support or a professional counsellor.

Section 07

Support Resources

If you believe gambling is becoming a problem for you or someone close to you, reaching out for support is the most important step you can take. jaya 9th's own responsible gaming team is available 24 hours a day, 7 days a week — but we also encourage players in Bangladesh to connect with broader support networks when appropriate. The following resources are available to help.

Section 08

Contact Our Responsible Gaming Team

jaya 9th's responsible gaming team operates separately from our general customer support function. They are specifically trained in player protection, problem gambling identification, and the application of responsible gaming tools. All communications sent to our responsible gaming team are treated with strict confidentiality and are never used for marketing purposes.

When contacting us about a responsible gaming matter, please include your registered username and a brief description of your concern or request (for example: "I would like to set a monthly deposit limit of ৳5,000" or "Please activate a 6-month self-exclusion on my account"). The more clearly you describe your request, the faster our team can act on it.

jaya 9th is committed to responding to every responsible gaming contact with the seriousness it deserves. We will never dismiss a concern, never attempt to dissuade a player from using self-exclusion, and never use a responsible gaming contact as an opportunity to promote bonuses or other commercial offers. Your wellbeing comes first — always.